EXCHANGES

Yes, just contact us before sending your product over, and let us know what you'd like to exchange it with.

You will have to cover your own cost of sending the goods back.

We're a one-woman show here at Miss Moto, and we're a small business. Please don't buy several sizes to try them on - contact us or refer to the size charts carefully.

If the item you are exchanging has a higher price than the item you are receiving, we will process a refund of the difference.

If you are exchanging for a higher priced item, you can pay the difference.

We at Miss Moto realise that buying online can at times be hit and miss with sizes and fit, or that occasionally there may be a fault with the product so we are more than happy to exchange any garment that does not fit as long as it meets the following criteria.

  • Must be in new condition (unused, unspoilt, tags still attached etc). Please try on your purchase as soon as you receive it. If there are any issues please contact us immediately to arrange an exchange. If your product doesn’t fit do not keep wearing it as we cannot accept returned goods that have been used.
  • Return your purchase with any and all packaging that it was sent to you with (including tags etc).
  • Make sure you have read our size guide and fitting instructions as some products (e.g. kevlar leggings) are a tight fit and require a special way to put them on.
  • Any returned items will be subject to inspection before we will agree to exchange or return.
  • We are not responsible for the cost of posting your exchange back to us
  • Please contact us with any questions.

No refunds will be given on clearance or sale items due to change of mind or incorrect choice.

Exchanges may be available, however, postage will be at the Customers cost.

Refunds

Simply contact us to arrange a return for a full refund within 30 days.

  • Must be in new condition (unused, unspoilt, tags still attached etc). Please try on your purchase as soon as you receive it. If there are any issues please contact us immediately to arrange an exchange. If your product doesn’t fit do not keep wearing it as we cannot accept returned goods that have been used.
  • Return your purchase with any and all packaging that it was sent to you with (including tags etc).
  • Make sure you have read our size guide and fitting instructions as some products (e.g. kevlar leggings) are a tight fit and require a special way to put them on.
  • Any returned items will be subject to inspection before we will agree to exchange or return.
  • We are not responsible for the cost of posting your exchange back to us
  • Please contact us with any questions.

No refunds will be given on clearance or sale items due to change of mind or incorrect choice.

Exchanges may be available, however, postage will be at the Customers cost.

If you have worn the item outside, unfortunately we cannot provide a refund as we will not be able to resell the item.

We will process the refund in the same payment method you used to purchase the item.

Warranty

All of our products come with a standard 12 months manufacturers warranty against defect or manufacturing fault from the date you received your item.

Please keep a record of the tracking information provided to you by Australia Post, as they clear their records over time.

If you don't have the tracking information, we will use the date you made the order instead.

You can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
  • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
  • Please keep your proof of purchase—e.g. your receipt.

Whilst we aim to provide the best product we can, Miss Moto cannot be held liable for any accidents or injuries that may occur whilst wearing our products.

Once you have received your purchase and start wearing your product whilst riding, it can be assumed you are happy with the condition and quality of your purchase.

As with any motorcycle protective equipment, we cannot guarantee its performance based on many variable factors. If you happen to be in a motorcycle accident, the safety performance of our products may be affected based on the type of accident, impact, abrasion time and other external factors.